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Why are my enquiry emails missing?

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There are a few reasons why you may not be receiving enquiries in your email account.

The enquiries may be getting blocked from your inbox by your email provider
To confirm whether this is happening, log into your email account and search for emails from sender@messages.homeaway.com. To correct this, adjust your email settings by adding sender@messages.homeaway.com to your address book.

The enquiries may be getting routed to your trash
To confirm whether this is happening, log into your email account and search your bulk, junk, or trash folder for emails from sender@messages.homeaway.com. To correct this, adjust your email settings by creating a rule that routes emails from sender@messages.homeaway.com to your inbox. Refer to your email provider’s Help or Support area for instructions if you are unsure how to do this.

When to contact us
If you see any filters or routing settings that are sending enquiries into your trash, and you did not put them in place, please contact us and let us know, as this may indicate a security breach on your email account.

How to check your filters

Gmail instructions

  1. Log in to your Gmail account.
  2. Click on the cog wheel icon located in the upper right hand corner of the screen.
  3. From the drop down menu select Settings.
  4. Select Filters.
  5. Check the filter list for anything suspicious.

MSN/Hotmail instructions

  1. Log in to your email account.
  2. Click on the cog wheel icon located in the upper right hand corner of the screen.
  3. Select More Mail Settings.
  4. Under Customizing Outlook select Rules for sorting new messages.
  5. Check for any suspicious filters.

Yahoo! Mail instructions

  1. Log into your Yahoo account
  2. Click on the cog wheel icon located in the upper right hand corner of the screen.
  3. Select Mail Options.
  4. On the left side of the screen select Filters.
  5. Check the filter list for anything suspicious.

AOL Mail instructions

  1. Log in to your AOL account.
  2. Click on the Options button in the top right hand corner and select Mail Settings.
  3. On the left side of the screen select Filters and Alerts.
  4. Check the filter list for anything suspicious.