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What should I include in my review?

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Our two-way review system allows travellers and owners to rate their whole experience. Property reviews from past guests help travellers to confirm that a property is truly as described. Reviews left by other guests allow a potential traveller to gain instant trust with the owner. In addition, owners want to make sure they can trust their potential travellers and are comfortable with them staying in their homes, so owners are able to submit a rating of a guest who has booked their property.

The below content is an abbreviated list of our review guidelines. For more information about our two-way review system, please refer to the Related Article below.

Below are some things to keep in mind when writing a review:

  • Be accurate and detailed. Reviews of a property must focus on the traveller’s experience renting the property. Reviews will typically focus on the stay but may also address other factors relating to the rental process such as inquiries or bookings.
  • Protect the privacy of yourself and others. Don’t share last names, home addresses, phone numbers, or email addresses of the owner or property manager. We recommend you keep your own information private as well. If the review has private information it will be rejected.
  • Don’t disclose the rates charged. All members have the ability to change or negotiate the rate accepted for a property. If the review has rates listed it will be rejected.
  • Don’t post anything that isn’t yours. Users who post content must have all legal rights to post the content.
  • Be respectful. Don’t make discriminatory, inflammatory, offensive, or insulting comments to others. Don’t post a review or response for the purpose of blackmailing or extorting owners or travellers for money or other consideration. The reviews are for the benefit of future travellers, not to allow one party to threaten the other.

For a full list of content guidelines, click here.