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What are the cancellation policy options for my listing?

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If a traveller needs to cancel their trip, you can set up your cancellation policy so that they’ll receive a percentage of their payment back. The percentage applies to the amount that the traveller has paid at the time of the cancellation, not the total amount of the reservation. To make sure these amounts are the same, we recommend you align your cancellation policy with your payment schedule.

When setting the cancellation policies for your listing, you may choose from one of five options defined below. Cancellations must be made by 11:59 pm where the property is located on the appropriate day. The cancellation policy you choose from below will supersede your rental agreement. We recommend you choose a cancellation policy that is more restrictive than the one in your rental agreement if needed. With regards to subscription listings, you can still override the policy and refund a custom amount.

Cancellation policy options:

No Refund

  • No refund offered for any reason or timeframe.

Strict

  • Bookings cancelled at least 60 days before the start of stay will receive a full refund

Firm

  • Bookings cancelled at least 60 days before the start of stay will receive a full refund
  • Bookings cancelled at least 30 days before the start of stay will receive a 50% refund

Moderate (recommended)

  • Bookings cancelled at least 30 days before the start of stay will receive a full refund
  • Bookings cancelled at least 14 days before the start of stay will receive a 50% refund

Relaxed

  • Bookings cancelled at least 14 days before the start of the stay will receive a full refund
  • Bookings cancelled at least 7 days before the start of the stay will receive a 50% refund

If you have a pay-per-booking listing and you keep a portion payment after cancellation, you are charged a booking fee on that portion.